Help Desk

1. Launch Thunderbird. If you are a new user, the Account Wizard should automatically prompt you to help you through configuring your settings. If the Account Wizard does not automatically appear, you can get to it by going up to the "Tools" menu, then selecting "Account Settings...," then clicking on the "Add Account" button.


2. In Mail Account Setup, enter the following:

Name: Your name as it will appear to the recipient
Address: Your full email address in all lower case (ie you@yourdomain.com)
Password: Your email address password

Then click "Continue".

3. Next, click "Manual Setup".

4. Next, enter your incoming and outgoing mail servers, server#.domainit.com (the server number varies depending on which server your account is on, and it was emailed to you when you purchased the service. If you do not know what server number you should use, please contact us.). Then click "Create Account". Now you are ready to send and receive email using Thunderbird.

If you get an error that states "connection refused" then your ISP may be blocking the default port number for your outgoing mail server. If your ISP happens to block the default port number (port 25), you can use port 26 as an alternative port number.

However, if you are traveling or find that your ISP has also blocked the use of port 26, you can also use submission port 587. If you are using an email program like Outlook, you can change your port number for your outgoing mail server by clicking on "Advanced settings" or "More Settings" from the "Advanced Settings" tab and changing the port number to 26 or 587 in the box that states "Outgoing server (SMTP)". Then click "OK" to save the change.

*Please note that leaving email on the server counts towards the monthly mail quota for your account, and may cause delays in viewing email or an interruption in your mail service, should your monthly mail quota reach its limit. To prevent your mail quota from being exceeded, should you want to leave a copy of your emails on the server, empty your "trash" folder often to delete messages you no longer want, and download any emails that you wish to keep or archive at least once a month.

**Please also note that while these steps are accurate for most versions of Thunderbird, your version may differ slightly. However, the mail account settings will be the same.